Terms of Service

The rules of using RIPPRR. We've kept them short, plain, and as fair as we can. No 40-page PDFs, no boilerplate we wouldn't read ourselves.

1. The agreement

These terms form an agreement between you (or the business you sign up on behalf of) and RIPPRR. By signing up for or using RIPPRR you accept these terms. If you don't, please don't use the service.

2. The service

RIPPRR is a software-as-a-service AI phone agent for trade businesses in New Zealand and Australia. It answers calls in your business name, takes messages, books jobs, checks availability, sends SMS confirmations, and connects with your calendar and invoicing tools. The features available on your plan are described on our website.

The /try-your-business demo is a limited preview. Demo calls do not create real bookings, send real SMS messages, or access live business data.

3. Your account

• You must be at least 18 years old, or signing up on behalf of a registered business that you have authority to bind.
• You are responsible for keeping your password and tradie PINs safe, and for everything that happens under your account. Tell us immediately if you suspect unauthorised access.
• You can add tradies to your account. Each tradie must comply with these terms; the account owner is responsible for their conduct.

4. Pricing and billing

Current pricing is published on our website. Plans are monthly and GST-exclusive:

• Starter: NZ$149/AU$149 per month, 100 minutes and 100 SMS included, 1 tradie.
• Pro: NZ$249/AU$249 per month, 200 minutes and 250 SMS included, up to 3 tradies.
• Scale: NZ$349/AU$349 per month, 350 minutes and 500 SMS included, up to 5 tradies.
• Extra tradie seats: NZ$9/AU$9 per month for each tradie past your plan limit.
• Minute and SMS top-ups are available in bundles starting at $100.

All prices are in NZD or AUD depending on your business country, and exclusive of GST. GST is added at checkout.

We bill monthly in advance via Stripe. If a payment fails we'll retry and email you; if it still fails, the account may be suspended until billing is resolved. We may suspend the AI agent if your minute or SMS balance reaches zero.

5. Fair use

RIPPRR is designed for normal trade-business call and messaging volume. Abuse includes using the service for marketing blasts, robocalls, spam, or any purpose other than handling genuine customer enquiries for your business.

If we reasonably believe you're breaching fair use, we'll email you with the details and give you a chance to resolve it before restricting the affected feature.

6. Cancellation and refunds

You can cancel from the billing page at any time. Cancellation takes effect at the end of your current billing period. We don't refund partial months unless the cancellation is because of a fault on our side.

If you cancel, your account enters a read-only grace period during which you can export data. After that period, data may be deleted in accordance with our Privacy Policy.

7. Your data and content

Everything you put into RIPPRR — customers, bookings, call recordings, photos, voice notes, and business settings — remains yours. We hold it on your behalf to provide the service. Our Privacy Policy sets out how we handle it.

You can export data via the dashboard or request a full export from us. You're responsible for making sure you have the right to upload and use the data you put into RIPPRR, especially your customers' personal information.

8. Call recordings

Calls handled by RIPPRR may be recorded and transcribed. You are responsible for complying with call-recording laws in your jurisdiction and for obtaining any necessary consents. Our AI agent announces that calls may be recorded. You can manage recording settings in your dashboard.

9. Acceptable use

Don't use RIPPRR to:

• Send spam or unsolicited messages.
• Process payments for illegal goods or services.
• Harass, threaten, or discriminate against any person.
• Attempt to break, probe, or reverse-engineer the service or our infrastructure.
• Resell or sub-license RIPPRR to a third party without written agreement.

If we reasonably believe you're breaching this section, we may suspend your account immediately and contact you. Repeated or serious breaches may end the agreement.

10. Service availability

We aim for high uptime and work hard to keep the service reliable. We do not formally guarantee uptime as part of these terms. If you need a contractual SLA, get in touch and we'll talk.

The AI agent relies on third-party voice and telephony providers (VAPI, Twilio, SMS providers). Occasional outages or degraded call quality from those providers are outside our direct control.

11. AI limitations

RIPPRR uses artificial intelligence to understand speech and generate responses. It will not be perfect. It may misunderstand callers, book the wrong time, or provide incorrect information. You are responsible for reviewing AI-created bookings, quotes, and messages. RIPPRR is a tool to assist your business, not a replacement for human judgment.

12. Intellectual property

The RIPPRR software, brand, prompts, and content (excluding your data) belong to us. Using the service does not transfer any ownership rights to you.

13. Warranties

We provide RIPPRR "as is". We do our best to make it reliable, secure, and accurate, but we don't warrant that it will be free from errors or interruptions. You're responsible for the consequences of how you use it in your business.

Nothing in these terms limits any guarantee, condition, or warranty that cannot legally be excluded under the Consumer Guarantees Act 1993 (NZ) or the Australian Consumer Law (where applicable).

14. Liability

To the maximum extent permitted by law, RIPPRR's total liability to you under or in connection with these terms is capped at the fees you have actually paid us in the 12 months immediately before the event giving rise to the claim.

We are not liable for indirect, consequential, or incidental losses, including lost profits, lost data beyond our backup recovery effort, or loss of goodwill.

15. Indemnity

You agree to indemnify RIPPRR against third-party claims arising from your breach of these terms, your unlawful or negligent use of the service, or your handling of your own customers' personal information.

16. Changes to these terms

If we change anything material, we'll email every active account at least 14 days before the change takes effect. The "last updated" date at the top of this page is the source of truth. If you don't agree to a change, you can cancel before it takes effect.

17. Governing law

These terms are governed by New Zealand law. Any dispute will be heard in the New Zealand courts. If you are a consumer based in Australia, nothing in this clause limits your rights under Australian consumer law.

18. Contact

Questions about these terms or anything else: support@ripprr.co.nz.